Terms of service

Our Policy

Shipping:

- For 15-Day Money-Back/Cancellation, Lifetime Exchange, and Lifetime Buyback, the policies vary based on the type of product.

Money-Back, Buyback & Exchanges:

- Customized Jewellery, including personalized or engraved products, is not eligible for a 15-Day Money-Back or a 15-Day Exchange, but Lifetime Exchange and Buyback are applicable.

- Items showing signs of wear, alterations, resizing by a non-company jewellery, or damage cannot be accepted for 15-Day Money-Back.

- The product should be accompanied by the original product certificate and the original/copy of the invoice for all exchanges within the 15-Day Money-Back period.

- If the customer cannot produce the original certificate, the company will send the solitaire/jewellery for recertification, and the customer bears the shipping and certification cost.

- The Money-Back amount will be 100% of the actual amount paid, with deductions for any discounts, coupons, or promo codes used during the original purchase.

- Refunds for 15-Day Money-Back will be made via online bank transfer within 10 days of receiving the product.

- The LTE value must be utilized within 180 days of the transaction date; otherwise, a refund will be issued with a 10% transaction charge.

- The prevailing market value is determined by the company.

- Not available for international orders.

Resizing & Repairs:

- Free resizing is available except in cases where resizing is not possible.

- The cost difference for resizing is borne by the customer.

- In case of a refund, it will be processed via online bank transfer within 10 days.

- Repairs/replacements are charged on a case-to-case basis.

- Shipping charges for resizing and repairs are paid by the customer.

- Not available for international orders.

Year Replacement Warranty:

- If you encounter any quality issues with your jewellery, we will replace it without questions, valid only on orders below 2L.

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